Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This excludes personalised items as detailed within the non-returnable item section below.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us with your name, address and sales number (if possible) at hawkinspersonalisedprinting@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hawkinspersonalisedprinting@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Certain types of items cannot be returned. Many of the items we sell are personalised and cannot be returned or exchanged unless faulty.

We accept no responsibility for errors due to you providing incorrect details so please thoroughly check names, initials and message provided for accuracy. If you realise there has been a mistake after ordering, please contact us on hawkinspersonalisedprinting@gmail.com as soon as possible and if the item hasn't been produced we will make the changes for you.

Buyers must cover the cost of postage for non-faulty return items

Cancellations can only be made if the item has not yet been personalised or stock has not been specifically purchased for your item.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Always get proof of postage when returning an item.